FREE Workbook – Dealing with Difficult People and Situations at Work!

Whether it is verbal or physical, directed at you or vomited all over a group of people (office, home, school, or life)…dealing with difficult people and situations, bullies or just bitches…is simply unacceptable. BUT only if YOU believe you are worthy of NOT having to deal with it!! So your first job is to say NO to bullies, aggressors or simply nasty people and stand up to them!!

However, before you confront someone or even respond to someone that may be attacking you… you want to consider what the best approach, attitude, and means are for an outcome that will benefit YOU. Check out the following 12 Tips and then download the free E Book….. then come back here and provide us your feedback or comments – and remember, send me an email ( if you passed it on to educate someone else, or if you learned 1 thing from the program!!!!!

I look forward to hearing from you..Bernadette

13 Tips for Managing Difficult Conversations

1.   BELIEVE that you do NOT deserve to be treated in any way but respectful!!!  You MUST be able to do this to then handle the next tips effectively in YOUR favor.

2. Do NOT react to the situation (especially in public) whether you are directly or indirectly involved.

3.    If you have time, consider what could be provoking the other person’s behavior. You never know what that other person could be going through.

4.    Address the issue early while it is fresh for all of the parties involved.  Do NOT avoid confronting the issue as this will send a message of “Okay, my behavior is acceptable” to the other person.

5.    Prepare for the discussion:

a.    Consider all of the questions you need to ask to fully understand the issue.

b.    Define responses to any objections or confrontations

c.    Define solutions or recommend changes that need to happen.

d.    Establish a deadline and a follow up date for a review

6.    Put yourself in a calm and open, non-judgmental frame of mind prior to initiating the meeting.

7.    Ask permission of the other party to provide feedback:

a.    This tip will allow the other party to feel they are part of the discussion.

8.    Be straightforward and simple in initiating the discussion.

9.    Engage the other party by openly discussing the issue and then asking questions to obtain their view or perception of the situation:

a.    Do not assume you have all of the information

b.    Do not assume the other party is aware of the situation (especially if it is of personal nature)

10.    Be prepared that the other party will have objections or other Issues or Contrary Viewpoints of the situation.

11. Listen openly, actively, and receptively.

12. Work collaboratively to define a solution with a deadline.

13. Agree on the follow up date and be sure to follow up!

Managing Difficult Situations in Business Life Workbook 2011



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